Refund and Returns Policy, for Maxwells Scottish Gifts. Call us as soon as possible to discuss the issues you have with your purchase and our replacement or refund process. We appreciate the opportunity to resolve issues as soon as possible.
Our refund and returns policy lasts 30 days. After 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Eligibility for a return, your item will need to be unused and in the same condition you received it in. Be in the original packaging with the date/proof of purchase.
Additional non-returnable items:
- Gift cards and envelopes.
Once your purchase is received and inspected by us you will be notified by email your returned item arrived. Also the approval or rejection of your refund.
Once accepted your refund will be processed, and a credit refund will automatically be applied to your credit card or your nominated bank account.
Late or missing refunds
Refund and Returns Policy, for Maxwells Scottish Gifts for late or missing refunds.
If your refund has not arrived in a reasonable amount of time allowing for weekends and public holidays. Check your account once more then contact your bank. Due to bank processing times varying before refund.
If you have not received your refund. Please contact us at {[email protected]} or call us. We will investigate why the payment has not been made.
Email us with the steps you have taken. Next, we will inform our bank about what you have done to date and ask them for a reason for the delay. We will inform you of their answer by email or phone.
Reasons for no refund
We only replace items if they are defective or damaged.
No refunds will be offered for change of mind. Or if your purchase differs slightly from the photographs displayed before purchase. The product descriptions notify you items are made from available fabrics.
If you need to exchange your purchase for the same item, send us an email at {[email protected]} in our reply email you will receive an address to post the item to.
Gifts
Refund and Returns Policy, for Maxwells Scottish Gifts.
Items ordered as Gifts when purchased and shipped directly to you. Once the returned item is received by us in excellent order and it is deemed a refund is due. You will then receive a credit for the value of your returned item.
Items marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later. We will send a refund to the gift giver and they will find out about your return.
Shipping Returns
Refund and Returns Policy, for Maxwells Scottish Gifts for Shipping Returns
For Shipping Returns, to return your product to our studio, call or email us for the address.
You are responsible for paying for your own shipping costs for returning your purchase.
Shipping costs are refundable if the item damaged is a fault of ours.
When returning expensive items, you will need to return them in a way not causing further damage. We do not guarantee the state that we will receive your returned item when another party has shipped it to us on your behalf. Do send the Proof of postage/shipping using a trackable shipping service or purchasing shipping insurance.
Need help?
Contact us at {[email protected]} for questions related to refunds and returns or call us for a quicker answer. We wish to assist you as quickly as possible.